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telephone training
When your accounts have been set up and you're ready to start data
entry, we provide up to 30 minutes of telephone training to get
you on your way. Timing will be arranged with you when everything
is ready to go. |
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telephone support
For the first two months of your contract, free telephone support
is provided during working hours at 0845 600 2614. |
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online help
ecountant.biz has comprehensive on screen help that operates
throughout the site. Many individual words and phrases are
activated when you click on them and provide immediate
explanations in pop up screens. These words will appear
like this. General help screens and
a full search facility can also be accessed through the help icon
 at the top right of all
pages. |
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frequently asked questions (faq)
A steadily growing menu of your fellow customer's most popular
requests about the site and its operations. |
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email support
Contact us
at any time and send us an email explaining your problem. We'll
get back to you with a personalised response by the end of the
next working day. This service is free for the whole life of your
contract. |
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data entry help
Each of our three data entry areas - business accounts & tax,
payroll and personal tax - carries its own specialised on screen
help facility. |
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premium cost
telephone
If after two months' free telephone support and despite the free
email and the benefit of all of the above, you have a further
query that demands telephone attention we provide a premium line
number on 0906 753 3403 during working hours. Calls cost 75p a
minute. |
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business & tax advice
Please go to
business tax & advice
for details of the services provided, including those from our
chartered accountant partners, the
UK 200 Group.
To ask for advice now got to
business tax & advice. |
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resources
Please go to
resources
for access to a comprehensive and extensive set of business
support information provided by our outsource partner,
PracticeWeb.
Resources
includes online services (some chargeable), guides on business,
personal and tax matters, calculators, business news and useful
sites. |
