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Click on the shopping zone of
your choice e.g Toys, Gifts, or Appliances. Select from
the category options e.g. action figures. To narrow your
search ,select from the additional drop down menus as
appropriate e.g action man.
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Once you have made your final
selection, we'll display a range of products (in this case
toys). If you can't see the product you want, click on the
drop down menu and choose another category.
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Click on any image for more
details. |

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Click "enlarge image" to see a
larger image of the product or "more information" to see
further details.

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When you're happy with your
selection, choose product options from the drop-down lists
e.g. colour, size. We'll also confirm stock availability
of your chosen item.
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Add to basket
Once you have selected your product optionsyou are ready
to confirm the quantity you require.
The price of your order will be displayed in the adjacent
box.Then click add to shopping basket.

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Shopping Basket
You can view the item you have chosen to add to your
shopping basket and amend or remove it if required.
To amend your order
To amend any details of your order, e.g. size, by clicking
'amend item'.
To remove an item
To remove an item from your shopping basket click 'remove
item.'
Promotions
If you have been sent a promotion, enter the relevant code
in the box provided and click ok.
The promotion description will be displayed in the
shopping basket before you confirm your order.
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Continue shopping or go to
checkout
You can click on continue
shopping and add more items to your shopping basket or if
your order is complete simply choose how you would like to
pay for your order, either pay for your order by card, use
your flexible account or apply for a flexible account.
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Don't worry; shopping is always safe
at Index. In fact, Index guarantees the safety of your
personal and payment card details. We also have a rigid
Privacy Policy.
Even better, shopping with Index is secure. We use
industry standard encryption methods to deter would-be
hackers. 'Encryption' turns your information into a
special code that only Index computers can unscramble.
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Payment by debit or credit
card
Please note that when you pay by debit card, your payment
will be taken at the time of ordering - not when the goods
are delivered.
Alternatively, if you pay by credit card, payment will
usually be taken when we expect the goods to be delivered.
If you don't have a flexible account, simply click the
'flexible account' logo on the right-hand side of your
payment options to apply.

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Remember, whichever
payment option you choose, you will pass through a
secure server environment. that means your payment
information is always safe and private.
HINT:
You can get to the shopping basket at any time by
clicking this icon on the top of every page.

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Email confirmation of order
After you've submitted your details we will:
- Acknowledge receipt of your order by e-mail
- Send a second e-mail to confirm stock
availability of your goods and their delivery
date.
Delivery usually takes place within 24 hours of
you placing your order. This may change depending
on what you've ordered. |
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Option 2 Keyword and
catalogue number search
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If you know the catalogue
number or type of product you would like, type it into the
search box and click search.

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If you type in the
catalogue number we will take you directly to the
individual product page. If you are using a
keyword, well show you a range of categories e.g.
cycles, keep fit, which match your keyword. You
can then narrow your search by selecting further
options.

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Option 3 Use the new order
form if you have a list of catalogue numbers |
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To make ordering even
simpler, we have introduced a quick way for you to
locate up to 12 catalogue numbers. We have called it
order form and it is located on the top navigation bar
above the shopping zones..
Simply enter all of your
catalogue numbers in the boxes provided and click
continue.

Once we have found all of your products we will
display them in a list. Select the different options,
and once you are happy click 'Confirm Order' button

You can amend or remove any items from your shopping
basket before proceeding to the checkout. |
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